Legal & Compliance
Grievance Redressal
Step 1 — Tell Us
Raise your concern via info@poonjifinance.com or +91 93118 28382. Share your enquiry reference ID if you have one. We acknowledge every grievance within 2 working days.
Step 2 — Resolution
A senior team member reviews your concern and responds with a resolution or a clear status update within 7 working days. Complex cases involving partner institutions may take up to 30 days, with weekly updates.
Step 3 — Escalation
If your grievance relates to a financial product itself (a loan, policy or investment), you can escalate to the concerned institution's grievance cell, and subsequently to the relevant regulator — RBI (lending), IRDAI (insurance) or SEBI (investments) — through their respective portals.
Last updated: July 2026. These templates should be reviewed against Poonji Finance's actual registrations, licences and distributor status before publication.